Frequently Asked Questions

Q:   I receive an error the following error in Windows Vista: Internet Explorer could not open https://ldrive.bhsu.edu/ldrive as a web Folder. Would you like to see its default view instead?
A:   Download and Install the two following Patches from Microsoft;
 
KB945435 (Only works with Vista)
KB907306

A:   Login to the L Drive, go into the Students folder, then into the LDrivePatches folder and install the patches within that folder. Reboot after their installation and try again.
A:  Try connecting to the L Drive using a different method.

Q:   I receive an error that tells me the file is invalid what do I do?
A:   Login to the L Drive, go into the Students folder, then into the LDrivePatches folder and run the applications within that folder. Reboot after their installation and try again.

Q:   I have Office 2003 and my instructor has Office 2007 documents on the L Drive how can I open them?
A:  Download the Microsoft Office Compatiblity Pack from the following link.

 http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en  

Q:   I cannot login to the L Drive. It acts like it doesn't take my username and password and continues to prompt me.
A:   Login with your new username and six digit pin for your password retreivable from:

 www.bhsu.edu/loginhelp

Q:   Whenever I open an Office document on the L Drive it asks me for my username and password.  Why does it keep asking me for my username and password when I try to open these items?
A:   Microsoft requires that you login with your credentials to open an Office document from an online resource using WebDAV technology.

Q:   My instructor has Adobe PDFs and I recieve an error when i try to open them.
A:   Recently an update came out from Microsoft that has been causing this error. To workaround the issue, try saving the files directly to your computer by copying and pasting them from the web folder to your desktop.  Next open them from where you saved them to on your computer.  To fully resolve the issue, please visit http://support.microsoft.com/kb/943337 You will need to request the hotfix by using the link.  Download and install the hotfix, reboot your PC and you should be able to successfully open Adobe PDF's from the L Drive.

Q:  **IE7 Only**  I click on the link, but "My Computer" opens up!  Where are the L Drive folders?
A:  After clicking on the link and "My Computer" opens up, find "My Network Places" and click on it to open it.  In the window list you will now see "ldrive on ldrive.bhsu.edu".  Double click "ldrive on ldrive.bhsu.edu" to access your L Drive folders.

Q:  **IE7 Only**  Every time I double click on a file on the L Drive it prompts me for my username and password.  That is fine, but it is making me do it for every file.  Is there a way to access the files and only login once?
A:  Instead of opening the file from there, copy it onto your computer and open it.  This will ensure that you will have the entire file on your computer and it does come in handy if you are not able to access the L Drive at a later time.

Q:  I cannot access ftp://ldrive.bhsu.edu anymore?
A:  In order to secure your access to your L Drive folders HTTPS is now required.  Please navigate to https://ldrive.bhsu.edu and click on the link, L Drive Secure Access over HTTPS, to access your folder.

Q:  I log in and no folders show up in the window.
A:  Instead of using your email address as the username, type your username in the following format, BLACKHILLS\John.Doe.

Q:  I click on the link for the L Drive provided in the email and previous page and it tells me "Page Cannot Be Displayed"
A:  Press the "Go" button to the right of the Address bar, retype or copy and paste in the information and press Enter.

Q:  I double click on a folder within the L Drive and it tells me "Access is Denied"
A:  Make sure you are logged in with the correct credentials; Are you sure you are supposed to have access to this folder?; Inform your instructor so that they may contact the correct department and/or assess the situation immediately.

Q:  A search page comes up offering links to other sites. I also receive numerous pop ups.
A:  Your computer may be infected with Spyware, Adware, or Malware. Download a safe program to remove these malicious programs from your computer and try again.

Q:  The folders are links and not actual folder icons.
A:  Make sure you are using Internet Explorer.

Q:  What else can I try to get my L Drive access to work?
A:  Open Internet Explorer, click on "Tools", click on "Internet Options". In the options window click the "Advanced" tab. Click "Restore Defaults". Click "Apply" then "OK" Close Internet Explorer and try again.  Still no luck? Contact the Help Desk at 642-6580 or email BHSUHelpdesk@bhsu.edu.

Q:  The Helpdesk did not solve the problem.
A:  Go back to basics. Purchase a USB Drive. Copy your information to a USB Drive in a computer lab, take it home and work on it. When it is ready to be put back onto the L Drive, bring your USB Drive back to campus with the updated information and paste it back into your folder.

On Campus...

If you are accessing the L Drive from an On-Campus computer, logging in with your BHSU Username and Password and it does not show up in My Computer, try the following.

• Log off the machine and log back on
• Reboot the machine

If it still does not show up on the computer please open Internet Explorer and go to https://ldrive.bhsu.edu and click the link for L Drive Secure Access over HTTPS.

If you cannot save a file to your L Drive folder, please read the following.

• Are you sure you are saving to the correct folder?
• If you are accessing it through the web page you must drag and drop your files from your computer to the web folder window.

Still having problems?  Read the Frequently Asked Questions on this page to find your resolution.  If you are still have problems, please send an email to bhsuhelpdesk@bhsu.edu be sure to include a detailed description of the problem, your full name, email address and phone number.

Off Campus...

If you are having trouble accessing the L Drive, ask yourself these questions before going further. If you answer, No, to any of the following questions, please take the proper measures needed.

• Do you have your username and password?  You must retrieve your username and password from the following site.  http://www.bhsu.edu/loginhelp
• Are you using your entire email address as your username?  In some cases, such as long usernames, your username must be your email address.
• Has your instructor requested a folder for you and/or your class? You may not even need access to the L Drive if your instructor does not require it.
• Are you clicking on the correct folder? Make sure you are accessing the correct folder.
• Is your computer up to date with the latest patches and Service Packs available from Microsoft? Get the latest updates and patches from http://update.microsoft.com.
• Are you using Microsoft Internet Explorer as your browser? Browsers like Firefox and Netscape may not allow you to copy and paste items from your computer to the L Drive.
• Is your name the same as it was when you first received your L Drive folder? Inform your instructor your name has changed and you are having L Drive problems.
• Are you still a student at Black Hills State University? Your account is no longer active. It will be active again when you are enrolled in classes.